Privacy Policy

1. Data Controller

Elizabeth Hotel is operated by Elizabeth Arcade Co., Ltd., which acts as the data controller responsible for the processing of personal data described in this policy.

For privacy-related inquiries or requests regarding personal data, please contact us using the details below.

• Elizabeth Arcade Co., Ltd.
• Address: 169/51 Pradiphat Rd., Sam Sen Nai, Phaya Thai, Bangkok 10400
• Email: sales01elizabeth@gmail.com
• Telephone: 02-271-4188

2. Scope of This Policy

This Privacy Policy applies to personal data collected through our services and interactions with the hotel.

• The Elizabeth Hotel customer website
• Guest account registration and sign-in
• Room booking and reservation services
• Restaurant reservations
• Event or meeting inquiries
• Customer communications with the hotel
• Website analytics and security monitoring
• This policy applies to website visitors, guests, and individuals making inquiries or reservations.

3. Personal Data We Collect

The types of personal data we collect depend on how you interact with our services.

• Account Information: Name, email address, account credentials, and third-party sign-in identifiers such as Google Sign-In.
• Profile Information: Full name, date of birth, country of residence, phone number, and communication preferences.
• Booking Information: Check-in and check-out dates, room type and preferences, lead guest and additional guest names, contact information, special requests, booking reference, and booking status.
• Restaurant Reservation Information: Reservation date and time, party size, contact name, contact email and phone number, special requests, reservation reference, and status.
• Event Inquiry Information: Name, email address, phone number, preferred event date, estimated guest count, event details, and venue interests.
• Booking Transaction Information: Selected payment method, payment status, booking amount, and transaction reference recorded by the hotel application.
• Technical and Security Information: IP address, device and browser information, session records, user agent data, and security logs.
• Analytics Information: Page views, interaction patterns, and website usage statistics when consent is provided.

4. How We Use Personal Data

• Providing the customer website and booking services.
• Creating and managing guest accounts.
• Processing room bookings and reservations.
• Managing restaurant reservations and event inquiries.
• Sending booking confirmations and operational communications.
• Maintaining guest profiles and service preferences.
• Operating hotel administration workflows.
• Preventing fraud and protecting system security.
• Improving website performance and customer experience.
• Complying with legal and regulatory obligations.

5. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on the following legal grounds:

Where processing is based on consent, you may withdraw consent at any time.

• Contractual Necessity: Processing bookings and reservations, providing hotel services, and managing guest accounts.
• Legal Obligations: Compliance with tax, accounting, regulatory, and record-keeping requirements.
• Legitimate Interests: Protecting website security, preventing fraud or abuse, and operating and improving hotel services.
• Consent: Analytics cookies, optional marketing communications, and other optional services where consent is requested.

6. Third-Party Services

To operate our website and services, we may use third-party service providers acting as data processors on our behalf.

The hotel operates the customer website directly. Where external services are used, they are authorized to process personal data only as necessary to provide services to the hotel and are subject to appropriate confidentiality and security obligations.

• Authentication providers such as Google Sign-In.
• Email delivery platforms.
• Analytics service providers.
• Mapping and location services.

7. Google Sign-In

If you choose to sign in using Google, the hotel may receive information from your Google account.

This information is used only for authentication, account linking, and account support.

• Name
• Email address
• Google account identifier
• Profile image, if provided by Google

8. How We Share Personal Data

Elizabeth Hotel does not sell personal data.

Personal data may be shared only when necessary for internal operations, service support, or legal compliance.

• Internal Operations: Authorized hotel staff may access personal data to manage bookings, reservations, guest support, and account administration.
• Service Providers: Third-party service providers may support authentication, email delivery, analytics, and mapping services where necessary to operate the website or hotel services.
• Legal Compliance: We may disclose information when required to comply with legal obligations, respond to lawful requests from authorities, or protect the rights, safety, or property of the hotel or others.

9. Cookies and Similar Technologies

The website uses cookies and similar technologies.

You may also manage cookies through your browser settings.

• Essential Cookies: Required for website functionality, session management, security, language preferences, and consent management.
• Analytics Cookies: Help us understand how visitors use the website and are activated only if you provide consent through the website's cookie consent controls.

10. Data Retention

Personal data is retained only for as long as necessary for the purposes described in this policy.

Certain records may be retained longer where required by law or for legitimate business purposes such as dispute resolution or fraud prevention.

• Booking records
• Account information
• Customer inquiries
• Transaction records
• Security logs
• Consent records

11. International Data Transfers

Because our website may rely on international service providers, personal data may be transferred to or processed in countries outside your country of residence.

Where such transfers occur, the hotel will implement appropriate safeguards to ensure personal data is protected in accordance with applicable data protection laws.

12. Security

The hotel implements appropriate administrative, technical, and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

Despite these measures, no internet transmission or storage system can be guaranteed to be completely secure.

• Access control systems.
• Secure hosting infrastructure.
• Monitoring and logging systems.
• Encryption where appropriate.

13. Your Privacy Rights

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where permitted by law.
• Request restriction of processing.
• Object to certain types of processing.
• Withdraw consent where processing relies on consent.
• Request a copy of personal data in a portable format where applicable.
• To exercise these rights, please contact us using the details provided in this policy.

14. Children

The hotel website and booking services are intended for individuals 18 years of age or older who are authorized to make reservations.

If you believe that personal data relating to a child has been submitted to us inappropriately, please contact the hotel so the matter can be reviewed and addressed.

15. Complaints

If you believe your personal data has been processed in violation of applicable data protection laws, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

16. Changes to This Privacy Policy

Elizabeth Hotel may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices.

The latest version of this policy will always be available on the website with the updated effective date.

17. Contact Us

If you have any questions or requests regarding this Privacy Policy or how your personal data is handled, please contact:

• Elizabeth Arcade Co., Ltd.
• Elizabeth Hotel
• Email: sales01elizabeth@gmail.com
• Address: 169/51 Pradiphat Rd., Sam Sen Nai, Phaya Thai, Bangkok 10400
• Telephone: 02-271-4188